Jenna von Oy Blogs: The Magic of the Holidays

In front of the Christmas Tree – Courtesy Jenna von Oy

Celebrity blogger Jenna von Oy is a new mama!

Best known for her roles as Six on Blossom and Stevie on The Parkers, von Oy is also a musician who has released two albums and is set to publish a book, The Betweeners.

von Oy, 35, wed Brad Bratcher on Oct. 10, 2010, and resides in Nashville with her husband and five dogs.

They welcomed their first child, daughter Gray Audrey, on May 21. She is now almost 8 months old.

In her latest blog, von Oy reflects on the spirit of Christmas — and celebrating the holiday with Gray.

You can find her on Facebook and Twitter @JennavonOy, as well as posting on her weekly blog, The Cradle Chronicles.

I realize it’s January now, and you’ve probably taken down your holiday lights. You’ve stowed the stockings, eaten all of the cookies and put away the gifts. But in my house, the Christmas spirit is still alive and well. Christmas has not left the building. Our tree is still whiling away the hours in our living room, and it isn’t because I’m lazy or haven’t found time to return everything to the attic. I just wanted to wake up to it for one more week, to enjoy the season a bit longer, to absorb the hope and happiness it brings.

Christmastime has always been truly magical for me. I believe it isn’t just a time of year; it’s a state of being. Regardless of your spiritual upbringing, it’s a season for togetherness, joy, peace, and goodwill. It’s a time to treasure those you love, in a profoundly meaningful way … especially your children. There’s no other season that incites wonder quite like Christmas, and seeing it through the eyes of my daughter for the first time was nothing short of miraculous. We have begun the holiday memories she will think back on fondly one day.

It inspires me to reminisce about my own special Christmas moments, especially those shared with my siblings: penning wish lists for Santa, trudging through snow to choose the “jolliest” tree we could find, hanging stockings on our mantle, putting our boots out in celebration of the German holiday of Saint Nicholas (the boots would get filled with nuts, fruit and other goodies), baking cookies and over-decorating them, festooning our tree in the ornaments we’ve collected each year since we were born, and dancing maniacally to “The Nutcracker Suite.”

I miss the winter wonderland of our East Coast upbringing: ice skating on the pond behind the home in which we were raised, watching snowflakes blanket the ground like frosting (it just begged for snowmen and snow angels to be made), sledding down our driveway in makeshift toboggans, and warming up in front of the fire with mugs of mulled cider. Those were the days!

But it isn’t all of the “deck the halls” and “fa-la-la” that made my spirit bright. Most importantly, the holiday season meant time spent with my family. It meant hunkering down out of the bitter cold and playing board games, while Burl Ives sang “A Holly Jolly Christmas” in the background. It meant attending midnight mass on Christmas Eve, and listening to my dad’s beautiful voice resonate from the choir. It was the joy of finding the perfect gift for my sister or brothers, and the glee of watching them unwrap it.

Even in adulthood, I find the Christmas magic hasn’t gone anywhere. It’s still in my heart, though its style has morphed a bit. Now I get to celebrate with my own little family, embracing long-held traditions while creating new ones with my husband and daughter.

I thought it might be fun to share some of them with you. I warn you, if you are feeling a bit of “bah humbug” and want Christmas to just go away already, this may not be the blog for you … I’ll begin with our “infamous Christmas tape.”

Me back in 1980 – Courtesy Jenna von Oy

Many years ago, my siblings and I acquired a cassette tape of a schizophrenic compilation of Christmas music. It contains everything from Mahalia Jackson’s “Go Tell It On The Mountain,” to Johnny Mathis singing “Sleigh Ride,” to the Philadelphia Orchestra playing the “Hallelujah Chorus.” Like I said, it’s a wacky mix of tunes. Regardless, it’s our auditory mascot during Christmas. A year without hearing this crazy collection of songs would be a sad year, indeed.

The four of us used to jam to it while trimming the tree, and it was almost always accompanied by our crooning at the top of our lungs and dancing wildly around the living room. This was typically followed by a period of breathlessness and tearful laughter. My poor parents either hid or videotaped it. Want to know how to shed the pounds from over-indulging in Christmas cookies? The routine I just mentioned will definitely do it. I’ll spare you any sort of visual, but take my word for it … it’s a special breed of insanity aerobics.

The calamity often occurred into the wee hours of the morning, since we were generally high on sugar when it all went down. We found that the addition of hot cocoa or eggnog greatly improved our stamina. I’ve long suspected this display of madness would frighten away potential suitors or spouses, but I’m happy to report Brad has stuck around despite this tradition. He has witnessed it on several occasions and, while he has declined any participation in it, he hasn’t disowned me yet.

I must admit it wasn’t quite the same this year without my siblings around to share in my decorating dance-a-thon. Sadly, leaping across the kitchen via Skype just doesn’t have the same effect. This didn’t stop me, however, from showing my daughter what the hype is all about. I transferred that wonderfully awful cassette tape to my iPod, and Gray and I danced like no one was watching. She was all smiles and laughter. I can only hope the Christmas enthusiasm runs through her veins, as it does mine!

Another family tradition involves our ongoing ornament collection. My mom began the custom of gifting each of us kids with a yearly ornament, beginning at our births. The keepsakes have always served as a reminder of the wonderful memories we shared that year, often depicting something meaningful we experienced. For example, the first year I visited France, I received a mini Eiffel Tower to suspend from the pine branches. When I played “Molly” in a regional production of Annie at the age of six, I got a Little Orphan Annie ornament. It’s neat to go back through the years to see what stories our tree adornments conjure up!

Brad and I are continuing this collection with Gray, and she ended up with several ornaments this year. I hope they will always be a reminder of her first Christmas, and I look forward to passing them along to her once she is married and has a family of her own.

This tradition actually gave way to a new one as well … A few weeks before Christmas, once our main tree was already dressed and lit with the normal accoutrements, Gray got to pick out a smaller tree to host all of her special ornaments. She also had the honor of placing the first decoration on the larger one. Now that Christmas is over, we are going to find a spot in our yard to plant the sapling. I think it’s a great way to show her the importance of giving back to the earth, and it will be a neat project for us as a family.

Bratcher Family Photo 2012 – Lila McCann Photography

The side benefit of this new tradition is that it helps to satisfy my need for a real evergreen in the house. Though I grew up in a family where we never dreamed of putting up a plastic tree, I’ve had to switch gears a bit in the past few years. Two words for you: Basset Hound. Evidently Christmas trees are the equivalent of a five-star gourmet meal to our sweet Mia, and the ornaments are her canine caviar. She will take any opportunity to snack on the branches if they are real pine, which we found out the hard way.

Needless to say, we’ve had a huge plastic deal ever since. At least the smaller tree that Gray chose fits on a tabletop, where it is out of reach! Mia’s Scrooge-like master plan has officially been thwarted. Now if I could just keep our pug, Bruiser, from unwrapping presents before Christmas morning…

So now that you know some of our special yearly customs, here’s an idea of how Gray’s first Christmas went down: I suppose it began the first week of December, with our official Christmas photo shoot. Though attempting to get all three of us to smile simultaneously was documentary-worthy, I’m thrilled to say it actually happened.

I give full credit to the patience of our photographer, Lila, who also happens to be one of my best friends. Since she has two children of her own, she’s well aware of the trials and tribulations of photographing a child in the throes of the naptime hour. Fun was had by all, especially when a tantrum began rearing its ugly head as we approached the agreed upon location. Granted, Gray immediately perked up when she saw the camera turn its focus onto her. Go figure.

My mom spent the first two weeks of December with us, and we got to bake cookies and peanut brittle together … Okay, I’m lying. I spent the time trying to keep my daughter’s hands out of the flour and butter, while my mom wound up doing the bulk of the work. I think I got more exercise during the whole affair, but my mom put in the baking time. She has been generous enough to tell everyone we made the tasty treats together, but I thought I should set the record straight; I was on baby duty. The cookies were mostly her doing. (Thank you, Mommy!)

The neat part was that she got to be here for a plethora of Gray’s first holiday experiences, such as picking out the baby tree, decorating the house in its holiday attire, and the aforementioned family photo extravaganza. It was a very special time for us, and made it feel a lot more like Christmas. (I should also point out that the number of gifts Gray wound up getting virtually doubled in size, thanks to my mother and mother-in-law. Grandmas sure do love to spoil their grandbabies!)

One other adventure my mom got to be present for was Gray’s first picture with Santa. We waited until a weekday morning, to avoid crowds, and headed over to experience all that is jolly old St. Nick at the mall. I’ll be honest — my cynical side anticipated a fraud. I envisioned a scary, spiked eggnog-breathing, smoker’s cough-hacking, faux-bearded, senile, skinny guy in a fat suit, smiling at all of the children in a way that makes every mother’s stomach turn.

First Picture with Santa – Worldwide Photography

I couldn’t have been farther off. This guy was the real deal. And when he said to Gray, “I’d take you to the North Pole if I could,” I actually believed he meant it in the sweetest way possible. Santa was the kindest man I could have asked for. And you know what? Gray knew it too. My little girl, who has been battling some serious bouts of separation anxiety, reached out for Santa like she’d known him all her life. The photographers said she was the first kid all day to smile for a photo … which made my day almost as much as it made theirs!

On Christmas morning, Bruiser demonstrated how presents should be opened (in his world: frenzied and with no regard for content…). Gray sort of got the hang of it, though next year will be more of a sight to see, I imagine. We took it easy with gifts this year … quality not quantity. Instead, our gifts were mostly in the form of time together, since my husband got a week off from work.

It was such a joy to cuddle up together on the sofa, even if it is nowhere near large enough to comfortably fit all of our human and canine family members. We watched time-treasured classics such as Rudolph The Red-Nosed Reindeer and the original version of How the Grinch Stole Christmas. In a very merry post-gift unwrapping fatigue, Gray fell asleep on her Daddy’s chest and took a little nap. Brad said it was the best Christmas present he could have received. Sometimes the most cherished gifts don’t come in a package tied with ribbon.

Moving on to a slightly less magical subject, many friends said they sneezed and vomited their way through the remainder of 2012. Thankfully, we made it through without getting sick. We were desperately trying to spread Christmas cheer instead of germs this year, which is often hard with young kids. I can’t remember the last time I didn’t lose my voice during the holidays, so I was thrilled to get through unscathed.

Then again, you ain’t heard nothin’ until you’ve heard my Darth Vader-esque rendition of “Joy To The World,” which I usually grace everyone with at the mass on Christmas Eve. It brings anything but joy to the world, I can promise you that. Instead, I was able to sing loud and proud this year. Gray even tried to join in! The irony? As I publish this blog, I’m plagued with a cold … at least it allowed me to ring in the New Year first.

Much to our dismay, no snow fell in advance of our holiday here in Nashville. We did not wake up to a white Christmas morning. However, we had just enough of a flurry in the days following, to don boots and gloves and let Gray experience her first snowfall. It was really only a minor dusting, but she was mesmerized and commenced “tap dancing” in the snow.

For those who are currently picturing some fantastic routine involving staccato wings and ball changes, being executed by world-class artists such as Savion Glover and Gregory Hines, you may want to rethink your visual. Our version consisted of my holding Gray’s body upright, while she shuffled her feet around. Snow and dirt were flying everywhere, but my kid was as happy as … well, a kid in snow.

Gray’s first snow! – Courtesy Jenna von Oy

If you kept reading until the end of this post, I’m impressed. Santa’s list isn’t as lengthy as this month’s blog, so I hope you’ll forgive the verbosity. I guess I was swept up in the holiday magic and excitement. Perhaps my New Year’s resolution should include minimalizing my words?

I hope you and yours had a fantastic holiday, filled with love, laughter and endless blessings. We wish you many more in 2013, and pray you are surrounded by the Christmas spirit all year long!

Until next time,

– Jenna von Oy

More from Jenna’s PEOPLE.com blog series:

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More than 140 nations adopt treaty to cut mercury

GENEVA (AP) — A new and legally binding international treaty to reduce harmful emissions of mercury was adopted Saturday by more than 140 nations, capping four years of difficult negotiations but stopping short of some of the tougher measures that proponents had envisioned.

The new accord aims to cut mercury pollution from mining, utility plants and a host of products and industrial processes, by setting enforceable limits and encouraging shifts to alternatives in which mercury is not used, released or emitted.

Mercury, known to be a poison for centuries, is natural element that cannot be created or destroyed. It is released into the air, water and land from small-scale artisanal gold mining, coal-powered plants, and from discarded electronic or consumer products such as electrical switches, thermostats and dental amalgam fillings. Mercury compound goes into batteries, paints and skin-lightening creams.

Because it concentrates and accumulates in fish and goes up the food chain, mercury poses the greatest risk of nerve damage to pregnant women, women of child-bearing age and young children. The World Health Organization has said there are no safe limits for the consumption of mercury and its compounds, which can also cause brain and kidney damage, memory loss and language impairment.

A decade ago, Switzerland and Norway began pushing for an international treaty to limit mercury emissions, a process that culminated in the adoption of an accord Saturday after an all-night session that capped a weeklong conference in Geneva and previous such sessions over the past four years.

"It will help us to protect human health and the environment all over the world," Swiss environment ambassador Franz Perrez told a news conference.

But the treaty only requires that nations with artisanal and small-scale gold mining operations, one of the biggest sources of mercury releases, draw up national plans within three years of the treaty entering force to reduce and — if possible — eliminate the use of mercury in such operations. Governments also approved exceptions for some uses such as large measuring devices for which there are no mercury-free alternatives; vaccines where mercury is used as a preservative; and products used in religious or traditional activities.

Switzerland, Norway and Japan each contributed $1 million to get the treaty started, but U.N. officials say tens of millions more will be needed each year to help developing countries comply. The money would be distributed through the Global Environment Facility, an international funding mechanism.

The U.N. Environment Program said the treaty will be signed later this year in the southern Japanese city of Minamata, for which it is to be named. After that, 50 nations must ratify it before it comes into force, which officials predicted would happen in three to four years.

So-called Minimata disease, a severe neurological disorder caused by mercury poisoning, was discovered in the late 1950s because of methylmercury escaping from the city's industrial wastewater. The illness, which sickened people who ate contaminated fish, killed hundreds and left many more badly crippled. Some 12,000 people have demanded compensation from Japan's government.

"To agree on global targets is not easy to do," Achim Steiner, the executive director of the U.N. Environment Program, told reporters. "There was no delegation here that wished to leave Geneva without drafting a treaty."

Over the past 100 years, mercury found in the top 100 meters (yards) of the world's oceans has doubled, and concentrations in waters deeper than that have gone up by 25 percent, the U.N. environment agency says, while rivers and lakes contain an estimated 260 metric tons of mercury that was previously held in soils.

The treaty was originally blocked by powers such as the United States, but President Barack Obama's reversal of the U.S. position in early 2009 helped propel momentum for its adoption. China and India also played key roles in ensuring its passage; Asia accounts for just under half of all global releases of mercury.

"We have closed a chapter on a journey that has taken four years of often intense, but ultimately successful, negotiations and opened a new chapter toward a sustainable future," said Fernando Lugris, the Uruguayan diplomat who chaired the negotiations.

Some supporters of a new mercury treaty said they were not satisfied with the agreement.

Joe DiGangi, a science adviser with advocacy group IPEN, said that while the treaty is "a first step," it is not tough enough to achieve its aim of reducing overall emissions. For example, he said, there is no requirement that each country create a national plan for how it will reduce mercury emissions.

His group and some of the residents of Minamata have opposed naming the treaty for their city because they feel it does not do enough to fix the problem.

"This treaty should be called the 'Mercury Convention,' not the 'Minamata Convention," said Takeshi Yasuma, a Japanese activist. "Water pollution resulting in contaminated sediment and fish caused the Minamata tragedy, but the treaty contains no obligations to reduce mercury releases to water and no obligations to clean up contaminated sites."

Treaty proponents called it a good first step, however, and Steiner said the document would evolve over time and hopefully become a stronger instrument.

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Wall Street Week Ahead: Earnings, money flows to push stocks higher

NEW YORK (Reuters) - With earnings momentum on the rise, the S&P 500 seems to have few hurdles ahead as it continues to power higher, its all-time high a not-so-distant goal.

The U.S. equity benchmark closed the week at a fresh five-year high on strong housing and labor market data and a string of earnings that beat lowered expectations.

Sector indexes in transportation <.djt>, banks <.bkx> and housing <.hgx> this week hit historic or multiyear highs as well.

Michael Yoshikami, chief executive at Destination Wealth Management in Walnut Creek, California, said the key earnings to watch for next week will come from cyclical companies. United Technologies reports on Wednesday while Honeywell is due to report Friday.

"Those kind of numbers will tell you the trajectory the economy is taking," Yoshikami said.

Major technology companies also report next week, but the bar for the sector has been lowered even further.

Chipmakers like Advanced Micro Devices , which is due Tuesday, are expected to underperform as PC sales shrink. AMD shares fell more than 10 percent Friday after disappointing results from its larger competitor, Intel . Still, a chipmaker sector index <.sox> posted its highest weekly close since last April.

Following a recent underperformance, an upside surprise from Apple on Wednesday could trigger a return to the stock from many investors who had abandoned ship.

Other major companies reporting next week include Google , IBM , Johnson & Johnson and DuPont on Tuesday, Microsoft and 3M on Thursday and Procter & Gamble on Friday.

CASH POURING IN, HOUSING DATA COULD HELP

Perhaps the strongest support for equities will come from the flow of cash from fixed income funds to stocks.

The recent piling into stock funds -- $11.3 billion in the past two weeks, the most since 2000 -- indicates a riskier approach to investing from retail investors looking for yield.

"From a yield perspective, a lot of stocks still yield a great deal of money and so it is very easy to see why money is pouring into the stock market," said Stephen Massocca, managing director at Wedbush Morgan in San Francisco.

"You are just not going to see people put a lot of money to work in a 10-year Treasury that yields 1.8 percent."

Housing stocks <.hgx>, already at a 5-1/2 year high, could get a further bump next week as investors eye data expected to support the market's perception that housing is the sluggish U.S. economy's bright spot.

Home resales are expected to have risen 0.6 percent in December, data is expected to show on Tuesday. Pending home sales contracts, which lead actual sales by a month or two, hit a 2-1/2 year high in November.

The new home sales report on Friday is expected to show a 2.1 percent increase.

The federal debt ceiling negotiations, a nagging worry for investors, seemed to be stuck on the back burner after House Republicans signaled they might support a short-term extension.

Equity markets, which tumbled in 2011 after the last round of talks pushed the United States close to a default, seem not to care much this time around.

The CBOE volatility index <.vix>, a gauge of market anxiety, closed Friday at its lowest since April 2007.

"I think the market is getting somewhat desensitized from political drama given, this seems to be happening over and over," said Destination Wealth Management's Yoshikami.

"It's something to keep in mind, but I don't think it's what you want to base your investing decisions on."

(Reporting by Rodrigo Campos, additional reporting by Chuck Mikolajczak and Caroline Valetkevitch; Editing by Kenneth Barry)

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Algerian army stages "final assault" on gas plant

ALGIERS/IN AMENAS, Algeria (Reuters) - The Algerian army on Saturday carried out a final assault on al Qaeda-linked gunmen holed up in a desert gas plant, killing 11 of the Islamists after they took the lives of seven more foreign hostages, a local source and the state news agency said.

"It is over now, the assault is over, and the military are inside the plant clearing it of mines," a local source familiar with the operation told Reuters.

The state oil and gas company, Sonatrach, said the militants who attacked the plant on Wednesday and took a large number of hostages had booby-trapped the complex with explosives.

The exact death toll among the gunmen and the foreign and Algerian workers at the plant near the town of In Amenas close to the Libyan border remained unclear.

Earlier on Saturday, Algerian special forces found 15 burned bodies at the plant. Efforts were under way to identify the bodies, the source told Reuters, and it was not clear how they had died.

Sixteen foreign hostages were freed on Saturday, a source close to the crisis said. They included two Americans, two Germans and one Portuguese. Britain said fewer than 10 of its nationals at the plant were unaccounted for.

The attack on the plant swiftly turned into one of the biggest international hostage crises in decades, pushing Saharan militancy to the top of the global agenda.

INTERNATIONAL CRISIS

It marked a serious escalation of unrest in northwestern Africa, where French forces have been in Mali since last week fighting an Islamist takeover of Timbuktu and other towns.

The captors said their attack was a response to the French offensive. However, some U.S. and European officials say the elaborate raid probably required too much planning to have been organized from scratch in the week since France launched its strikes.

Scores of Westerners and hundreds of Algerian workers were inside the heavily fortified gas compound when it was seized before dawn on Wednesday by Islamist fighters who said they wanted a halt to the French intervention in neighboring Mali.

Hundreds escaped on Thursday when the army launched a rescue operation, but many hostages were killed.

Before the final assault, different sources had put the number of hostages killed at between 12 and 30, with many foreigners still unaccounted for, among them Norwegians, Japanese, Britons and Americans.

The figure of 30 came from an Algerian security source, who said eight Algerians and at least seven foreigners were among the victims, including two Japanese, two Britons and a French national. One British citizen was killed when the gunmen seized the hostages on Wednesday.

The U.S. State Department said on Friday one American, Frederick Buttaccio, had died but gave no further details.

Leaders of Britain, Japan and other countries have expressed frustration that the assault was ordered without consultation and officials have grumbled at the lack of information.

France's defense minister, Jean-Yves Le Drian, declined to criticize the Algerian response to the crisis, however.

"The Algerian authorities are on their own soil and responding in the fashion they can. The overriding mission is to tackle the terrorists," he told France 3 television.

The base was home to foreign workers from Britain's BP, Norway's Statoil, Japanese engineering firm JGC Corp and others.

VETERAN JIHADIST

The apparent ease with which the fighters swooped in from the dunes to take control of an important energy facility, which produces some 10 percent of the natural gas on which Algeria depends for its export income, has raised questions over the value of outwardly tough Algerian security measures.

Algerian officials said the attackers may have had inside help from among the hundreds of Algerians employed at the site.

France says the incident proves its decision to fight Islamists in neighboring Mali was necessary.

The field commander of the Islamist group that attacked the plant is a veteran fighter from Niger called Abdul Rahman al-Nigeri, Mauritanian news agencies reported.

Security in the half-dozen countries around the Sahara desert has long been a preoccupation of the West. Smugglers and militants have earned millions in ransom from kidnappings.

The most powerful Islamist groups operating in the Sahara were severely weakened by Algeria's secularist military in a civil war in the 1990s. But in the past two years the regional wing of al Qaeda gained fighters and arms as a result of the civil war in Libya, when arsenals were looted from Muammar Gaddafi's army.

Al Qaeda-linked fighters, many with roots in Algeria and Libya, took control of northern Mali last year.

(Additional reporting by Balazs Koranyi in Oslo, Estelle Shirbon in London, Brian Love in Paris; Writing by Giles Elgood; Editing by Sonya Hepinstall and Mark Trevelyan)

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Social media dispute resolution stumps some companies

(Reuters) – If HBO cuts out on you in the middle of the latest “Girls” episode, and you have Charter Communications Inc as your cable provider, don’t try tweeting your dismay to their customer service department. Nobody will hear your lament.

Charter, the fourth largest cable provider in the U.S. with 5.2 million customers across 25 states, closed up its social-media based customer service team in December. “Umatter2Charter,” as it was known, had been taking customer complaints over Twitter and Facebook and trying to resolve them, but the company says it is now done with working out customer service issues in social media forums.

The move, which might seem to conflict with the growth of social media, highlights the difficulty some businesses are having with free-flowing, round-the-clock social media, its public nature and the expectation of immediate responses.

With Facebook users numbering about a billion and Twitter drawing 200 million, it might be hard to believe that any retail enterprise would drop out of the fray, but Charter isn’t the only major company to announce such a move. Also in December, the largest single grocery store in New England – the Wegmans in Northborough, Massachusetts – shuttered its Facebook page despite having some 8,000 fans.

“It’s a tough sport,” says J.D. Peterson, vice president of product marketing for San Francisco-based Zendesk, which helps companies manage customer service. “The real-time nature of it – at times the volume that can come from it – it’s very new and different for businesses.”

While Peterson’s company recommends going where the customers are – and a big chunk are clearly on social media – Peterson says not all businesses share the same philosophy or have the ability to engage those consumers in these open forums. But any company that has a significant online presence doesn’t really have a choice, he says, working with consumers through social media is expected of them.

Advocates for the use social media say the challenge actually presents an opportunity for businesses – showing they are responsive to complaints and care about their customers can bring in revenue.

“I have seen this time and time again, and the end result is that the interaction often turns an irate customer into an advocate for the brand. And that is worth it’s weight in gold,” says Mike Rowan, chief marketing office for Atlanta-based Swarm, which manages social media for companies.

That’s certainly the way retailer Lands’ End, a division of Sears Holdings Corp, sees it.

“When we started using social media tools like Facebook and Twitter in early 2009, it gave us a new opportunity to do what we’ve done for 50 years, which is connect with our customers,” says Michele Casper, Lands’ End’s senior director of public relations. “Whether it is through social media, our call centers or online, we offer the same level of customer service through each channel.”

DIVERTING COURSE

Charter says it is not walking away completely from social media – just the idea of providing customer service via Twitter. The company says it has ample other avenues for consumers to get help – including telephone, customer service counters and live chat on its web page.

“We communicate with thousands of customers each day on the phone and in person, and that’s where we’ll focus our efforts,” says Charter spokeswoman Anita Lamont. “While social media is a method some consumers choose to seek help, Charter offers phone and web-based contact solutions where all customers can access resources to provide assistance.”

The abandonment of the Facebook page at the Massachusetts Wegmans store, which caused a great fuss among the store’s “fans,” was, in large part, due to the inability to respond quickly enough to consumers. Store personnel couldn’t break off enough time from their other roles to constantly monitor the page, Wegmans spokeswoman Jo Natale says, allowing comments to sit unanswered – a no-no in the world of social media.

“Our top priority has always been, and will continue to be, providing incredible service to customers who shop in our stores,” she says. “And it isn’t as though there aren’t other avenues for folks to connect with us if they have a question or concern.”

As much as customers expressed surprise and dissatisfaction at the decision, Natale says, it came down to a decision that if the store couldn’t serve the Facebook page at a level it felt was expected that it shouldn’t do it at all.

“They quickly discovered, once the store opened and got very, very busy, that it wasn’t so easy to stay on top of comments or to find the time to post,” Natale says. “In a retail operation like ours, there isn’t anyone sitting at a PC or checking a mobile device throughout the day. It’s a fast-paced business that requires our people to be on the floor serving customers.”

(The author is a Reuters contributor. The opinions expressed are his own)

(Follow us @ReutersMoney or at http://www.reuters.com/finance/personal-finance; Editing by Beth Pinsker and Tim Dobbyn)

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Biggest Loser's Cate Laughlan: I Have Trouble Eating Enough

TV Watch

By Patrick Gomez

01/19/2013 at 10:15 AM EST

Cate Laughlan may have lost the title of The Biggest Loser, but she found something important during her three weeks on the Ranch: herself.

"[My trainer Dolvett Quince] brought out in me that I was worth it," Laughlan told reporters after the elimination. "I never realized how little I felt about myself until I got [to the Ranch] and got to working with him."

Laughlan, 28, was the first member of the Red Team eliminated because her teammates believed she had the support system to succeed at home.

The team "had two really great weeks in a row but you can't pull big numbers all the time," said Laughlan, who left her elimination vote up to chance and selected a teammate's photo at random with her eyes closed. "I knew that all of us in our own way [were] strong enough to do it at home."

And now the newly confident student from Ransomville, N.Y., who says she has struggled with her weight as long as she can remember, has crossed a major milestone: dropping below 200 lbs., and reaching "one-derland."

"That moment was unbelievable," Laughlan said of reaching a weight she had not seen since her early teens. "When I saw the scale, it was a wonderful dream come true. I took a picture."

Most recently weighing in at 187 lbs., Laughlan has found herself in an unusual diet predicament. She is having trouble eating enough calories!

"I never dreamed I'd have a problem eating enough," said Laughlan, who started her Biggest Loser journey at 237 lbs. "It's easy to fill 2,000 calories with garbage. It's not as easy to fill 1,100 calories with good food."

Laughlan is eating a lot of bright, colorful vegetables and lean proteins like chicken, fish and the occasional pork tenderloin. But there are still healthy dishes she can't handle.

"I still don't like spinach and egg whites. I didn't like it on the Ranch and I don't like it now," she said.

To burn the calories, Laughlan is continuing to train for a marathon – a goal she has always wanted to accomplish – and marvels at the woman she has found along the way.

"When I look in the mirror I see the Cate that I was always supposed to be," she said. "I went from having no confidence to all the confidence in the world."

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Sixty foreigners still caught in Sahara hostage crisis

ALGIERS (Reuters) - About 60 foreigners were still being held hostage or missing inside a gas plant on Friday after Algerian forces stormed the desert complex to free hundreds of captives taken by Islamist militants, who threatened to attack other energy installations.

The attack, which plunged capitals around the world into crisis mode, is a serious escalation of unrest in northwestern Africa, where French forces have been in Mali since last week fighting an Islamist takeover of Timbuktu and other towns.

"We are still dealing with a fluid and dangerous situation where a part of the terrorist threat has been eliminated in one part of the site, but there still remains a threat in another part," British Prime Minister David Cameron told his parliament.

A local Algerian source said 60 foreigners were still in the facility and some were being held hostage, but it was unclear how many and how many might be in hiding elsewhere in the sprawling compound. It was also not known whether some might have been killed and the bodies not found.

Those still unaccounted for included 10 from Japan, eight Norwegians and a number of Britons put by Cameron at "less than 30". Washington has said a number of Americans were among the hostages, without giving details, and the local source said a U.S. aircraft landed nearby on Friday.

As Western leaders clamored for news of their nationals, several expressed anger they had not been consulted by the Algerian government about its decision to storm the facility.

Algeria's state news agency said earlier more than half of 132 foreign hostages were freed and that the army had rescued 650 hostages, 573 of whom were Algerians.

"(The army) is still trying to achieve a ‘peaceful outcome' before neutralizing the terrorist group that is holed up in the (facility) and freeing a group of hostages that is still being held," it said, quoting a security source.

Thirty hostages, including several Westerners, were killed during Thursday's assault, the source said, along with at least 18 of their captors, who said they had taken the site as retaliation for French intervention against Islamists in neighboring Mali.

(Additional reporting by Ali Abdelatti in Cairo, Eamonn Mallie in Belfast, Gwladys Fouche in Oslo, Mohammed Abbas in London and Padraic Halpin and Conor Humprhies in Dublin; Writing by Philippa Fletcher; Editing by Alastair Macdonald)

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Why Won’t the NRA Say Anything About Its (Possibly Fake) New Video Game?

If this app is, in fact, an unlicensed kind of hoax using the NRA acronym without permission, you’d think the NRA might want to squash the brand association quickly. Despite the gun lobby’s slow response to the Newtown massacre, the NRA isn’t afraid of issuing cease and desists or suing President Obama, the District of Columbia, or the Department of Justice.

RELATED: One Month After Newtown, NRA Releases First-Person Shooter Game with AK-47

What’s more, as ArsTechnica’s Kyl Orland points out, the NRA’s earlier efforts at officially licensed video games have been successful in the lobby’s seemingly unending efforts to the turn gun-violence debate away from guns and toward other industries accused of stoking violence. Orland writes:

So Practice Range fits right into the NRA’s arguments about video games’ insidious effects on our society. “There’s nothing wrong with guns in video games per se,” the organization seems to be saying; “the problem is the way those guns are used by most of the big-money game industry in service of ultra-violent revenge fantasies. If only the game industry could use its immense influence and power to promote responsible, safe use of guns, as we have with our humble app, the world might be a different place!”

If the app isn’t the NRA’s, then the app and the controversy surrounding it would seem to present an opportune time for NRA CEO Wayne LaPierre to hammer home his point about violence in video games. In his notorious post-Newtown press conference, LaPierre in the days following blamed the gaming industry for mass violence:

And here’s another dirty little truth that the media try their best to conceal: There exists in this country a callous, corrupt and corrupting shadow industry that sells, and sows, violence against its own people.

The video-game industry has been reeling as it struggles to put together a lobbying defense of its own. Of course, all these theories would be moot if the app is indeed the NRA’s. As of today, the app is still up in the iTunes Store.

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Designers Create Dream Inauguration Dresses for Michelle Obama

Stylewatch
Style News Now

01/17/2013 at 01:00 PM ET

Courtesy L’Wren Scott; Inset: Cliff Owen/AP

It’s a big week for Michelle Obama: she turns 49 today, joined Twitter this morning and will stand by as her husband is sworn in to his second presidential term on Monday. (And here we thought our weeks were busy …)

Though we’ve been captivated by many of Mrs. O’s past dresses, we’re quite excited to see what she wears for Monday’s Inauguration and parties. According to WWD, the First Lady’s staff reached out to several different designers for samples and ideas — Derek Lam, Marchesa, Michael Kors, Prabal Gurung, Tory Burch, Tracy Reese, Narciso Rodriguez, Naeem Khan, Thakoon and Jason Wu among them.

WWD also asked several designers to create dream dress sketches for the First Lady and her fashion-forward daughters, Malia, 14, and Sasha, 11. Some of our favorites include L’Wren Scott’s belted, lace-topped blue gown (left), and Nicole Miller’s stunning strapless red dress, with youthful, complementary blue frocks for the girls (below).

Courtesy Nicole Miller

For the 2009 Inauguration, Obama selected a white one-shoulder dress by then-newbie Jason Wu; her stunning style moment instantly put the young designer on the map.

The dress was “a masterpiece,” the First Lady said one year after its debut. “It is simple, it’s elegant, and it comes from this brilliant young mind, someone who is living the American Dream.” No doubt her choice on Monday will be equally as beautiful — and important — as well. Tell us: How do you envision the First Lady looking on Inauguration day? 

–Kate Hogan

PHOTOS: SEE THE FIRST LADY’S 10 MOST STUNNING GOWNS

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Food service vulnerable to food allergy lawsuits

WASHINGTON (AP) — People with severe food allergies have a new tool in their attempt to find menus that fit their diet: federal disabilities law. And that could leave schools, restaurants and anyplace else that serves food more vulnerable to legal challenges over food sensitivities.

A settlement stemming from a lack of gluten-free foods available to students at a Massachusetts university could serve as a precedent for people with other allergies or conditions, including peanut sensitivities or diabetes. Institutions and businesses subject to the Americans With Disabilities Act could be open to lawsuits if they fail to honor requests for accommodations by people with food allergies.

Colleges and universities are especially vulnerable because they know their students and often require them to eat on campus, Eve Hill of the Justice Department's civil rights division says. But a restaurant also could be liable if it blatantly ignored a customer's request for certain foods and caused that person to become ill, though that case might be harder to argue if the customer had just walked in off the street, Hill says.

The settlement with Lesley University, reached last month but drawing little attention, will require the Cambridge, Mass., institution to serve gluten-free foods and make other accommodations for students who have celiac disease. At least one student complained to the federal government after the school would not exempt the student from a meal plan even though the student couldn't eat the food.

"All colleges should heed this settlement and take steps to make accommodations," says Alice Bast, president and founder of the National Foundation for Celiac Awareness. "To our community this is definitely a precedent."

People who suffer from celiac disease don't absorb nutrients well and can get sick from the gluten found in wheat, rye and barley. The illness, which affects around 2 million Americans, causes abdominal pain, bloating and diarrhea, and people who have it can suffer weight loss, fatigue, rashes and other problems. Celiac is a diagnosed illness that is more severe than gluten sensitivity, which some people self-diagnose.

Ten years ago, most people had never heard of celiac disease. But awareness has exploded in recent years, for reasons that aren't entirely clear. Some researchers say it was under-diagnosed, others say it's because people eat more processed wheat products like pastas and baked goods than in past decades, and those items use types of wheat that have a higher gluten content.

Gluten-free diets have expanded beyond those with celiac disease. Millions of people are buying gluten-free foods because they say they make them feel better, even if they don't have a wheat allergy. Americans were expected to spend $7 billion on gluten-free foods last year.

With so many people suddenly concerned with gluten content, colleges and universities have had to make accommodations. Some will allow students to be exempted from meal plans, while others will work with students individually. They may need to do even more now as the federal government is watching.

"These kids don't want to be isolated," Bast says. "Part of the college experience is being social. If you can't even eat in the school cafeteria then you are missing out on a big part of college life."

Under the Justice Department agreement, Lesley University says it will not only provide gluten-free options in its dining hall but also allow students to pre-order, provide a dedicated space for storage and preparation to avoid cross-contamination, train staff about food allergies and pay a $50,000 cash settlement to the affected students.

"We are not saying what the general meal plan has to serve or not," Hill says. "We are saying that when a college has a mandatory meal plan they have to be prepared to make reasonable modifications to that meal plan to accommodate students with disabilities."

The agreement says that food allergies may constitute a disability under the Americans With Disabilities Act, if they are severe enough. The definition was made possible under 2009 amendments to the disability law that allowed for episodic impairments that substantially limit activity.

"By preventing people from eating, they are really preventing them from accessing their educational program," Hill says of the school and its students.

Mary Pat Lohse, the chief of staff and senior adviser to Lesley University's president, says the school has been working with the Justice Department for more than three years to address students' complaints. She says the school has already implemented most parts of the settlement and will continue to update policies to serve students who need gluten-free foods.

"The settlement agreement provides a positive road map for other colleges and universities to follow," Lohse says.

Joan Rector McGlockton of the National Restaurant Association says that restaurants have taken notice of an increasing demand for gluten free options, "drawing attention to the importance of providing these options as well as the preparation methods involved in serving these options."

The group has a training program for restaurants so they will know what to do when food allergy issues arise.

Some say the Justice Department decision goes too far. Hans von Spakovsky, a fellow at the conservative Heritage Foundation who worked in the civil rights division of the Justice Department under President George W. Bush, says food allergies shouldn't apply under the disability act. He adds that the costs could be substantial when schools are already battling backlash from high tuition costs.

"I certainly encourage colleges and universities to work with students on this issue, but the fact that this is a federal case and the Justice Department is going to be deciding what kind of meals could be served in a dining hall is just absurd," he says.

Whether the government is involved or not, schools and other food service establishments are likely to hear from those who want more gluten-free foods. Dhanu Thiyagarajan, a sophomore at the University of Pittsburgh, says she decided to speak up when she arrived at school and lost weight because there were too few gluten-free options available. Like Lesley University, the University of Pittsburgh requires that on-campus students participate in a meal plan.

Thiyagarajan eventually moved off campus so she could cook her own food, but not before starting an organization of students who suffer from wheat allergies like hers. She says she is now working with food service at the school and they have made a lot of progress, though not enough for her to move back on campus.

L. Scott Lissner, the disability coordinator at Ohio State University, says he has seen similar situations at his school, though people with food allergies have not traditionally thought of themselves as disabled. He says schools will eventually have to do more than just exempt students from a meal plan.

"This is an early decision on a growing wave of needs that universities are going to have to address," he says of the Lesley University agreement.

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Follow Mary Clare Jalonick on Twitter at http://twitter.com/mcjalonick

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